Returns & Exchanges

We want you to be completely satisfied with your DUFFBEAUTY purchase, which is why we offer a 14-day return window for unopened and unused products. Please ensure all original packaging is intact to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team or visit our online returns portal with your order number and email address to start the process.

• 2.
  Prepare Your Package

  Securely pack the unused items in their original packaging, ensuring the hygiene seals remain unbroken to meet our safety standards.

• 3.
  Ship the Items

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.